Cancellation and refund
1. Membership Cancellation
1.1 Monthly Subscriptions
At ACMOBOOK, we offer monthly subscription plans for our members, providing flexibility and convenience. You have the liberty to cancel your monthly subscription at any time, and the cancellation will take effect at the end of your current billing cycle. Importantly, you will not be charged for the subsequent month.
1.2 Annual Subscriptions
For our members who have chosen an annual subscription plan, a different set of rules applies. You may request a cancellation within 30 days of your initial purchase and be eligible for a full refund. However, if you decide to cancel your annual subscription after the initial 30 days, no refunds will be provided, and your membership will remain active until the end of the annual billing cycle.
1.3 Cancellation Process
The process to cancel your membership is straightforward. Simply log in to your ACMOBOOK account and navigate to the Membership section. Here, you will find user-friendly instructions to initiate the cancellation process.
1.4 Impact on Profile
When you cancel your membership, your profile and associated information will remain on ACMOBOOK's platform. However, certain features and benefits available to members may no longer be accessible.
2. Event Cancellation
2.1 Event Tickets
ACMOBOOK provides users with the opportunity to purchase tickets for a wide range of events. It is important to note that specific cancellation policies may apply, and these policies are typically established by the event organizers. As a user, it's crucial to review the event details and terms and conditions provided during the ticket booking process to understand the cancellation policy specific to the event.
2.2 Event Organizers
Event organizers who choose ACMOBOOK to manage their events may set their own cancellation policies. These policies will be communicated to attendees and are vital for event-goers to understand. We recommend referring to the terms and conditions established by the event organizer for precise details regarding event ticket cancellations.
3. Refund Policy
3.1 Membership Refunds
Our refund policy for memberships is distinct and varies based on the type of membership and the duration of the subscription.
3.1.1 Monthly Subscriptions
ACMOBOOK does not issue refunds for monthly subscription fees after the payment processing has occurred. In this case, your subscription will remain active until the end of the current billing cycle.
3.1.2 Annual Subscriptions
Refunds for annual subscriptions are available if requested within 30 days of the initial purchase. If you choose to cancel your annual subscription beyond the first 30 days, no refunds will be provided, and your membership will continue to be active until the end of the annual billing cycle.
3.2 Event Refunds
Refunds for event tickets are influenced by several factors, including the event type, specific event organizer policies, and the time of the cancellation request.
3.2.1 Event Tickets
Refund policies for event tickets are event-specific and are determined by the event organizer. As a platform for event organizers, ACMOBOOK does not directly issue refunds for event tickets. We recommend reviewing the terms and conditions for the specific event to understand the event organizer's refund policy.
3.2.2 Event Organizers
Event organizers using ACMOBOOK to manage their events have the autonomy to establish their own refund policies. Attendees are encouraged to review the event's terms and conditions to gain a comprehensive understanding of the event organizer's refund policy.
3.3 Refund Processing Time
The processing time for refunds may vary depending on the method of payment and the type of purchase. For annual subscriptions, refunds are typically processed within 5 to 10 business days after the request has been approved. For event tickets, the refund processing time may range from 5 to 15 business days, and it depends on the event organizer's policies and banking procedures.
4. Contact Us
Should you have any inquiries, concerns, or require further assistance with cancellations or refunds, our dedicated customer support team is readily available to assist you. Do not hesitate to reach out to us via the contact information provided below:
5. Policy Updates
It is essential to acknowledge that this Cancellation and Refund Policy may undergo revisions or updates as needed. Any modifications will be posted on this page, and we recommend reviewing this policy periodically to remain informed about any changes.
6. Our Commitment to You
At ACMOBOOK, our primary objective is to ensure a positive and straightforward experience for our valued community of members, clients, and partners. We sincerely appreciate the trust and patronage of our users and are unwavering in our commitment to addressing any inquiries or concerns related to cancellations and refunds.
7. Legal Disclaimer
This Cancellation and Refund Policy serves as a legally binding agreement between ACMOBOOK and its users. By using ACMOBOOK's services and participating in events, you agree to adhere to the policies outlined in this document.
Thank you for choosing ACMOBOOK as your trusted platform.